Q: How do I view the property?
If there is any property that is listed in this website and is of interest to you then please contact us giving all
the information requested. – We will then contact you by email,phone or text and advise you if it is still
available. The featured property can usually be seen on the same day of inquiry - We have block viewings
on all properties usually every Thursday between 2pm - 3pm. You must register your interest for us to
enable us to notify precise details for a particular property.
Q: How much deposit is required?
As a guide please note for a typical flat/ house we require the following at the start of the tenancy.
1 Bedroom Property - £ 700 - £ 900
2 Bedroom Property - £ 800 - £ 1000
3 Bedroom Flat - £1000- £ 1200
3 Bedroom House - £1200- £ 1500
4 Bedroom Property - £ 1200 - £ 1800
* We also accept tenants who are on SPONSORED TENANCY SCHEME from the Local Council
and in most case the deposit and the rent in advance will be paid by the local council.
In certain /exceptional cases we can accept lower deposit and especially if you can provide a guarantor
for the rent.
Q: Holding Deposit?
This will enable us to reserve the property for you after viewing
If the property is on interest to you after viewing it then we will require a Minimum Holding deposit of
£ 150.00 .Note this deposit (less the credit reference charge of £ 40.00) will only be refunded if for any
reason we do not accept you as a tenant – if you decide not to take up the tenancy then we will not refund
the holding deposit. Your initial deposit is fully protected under the National Landlords Deposit protection
scheme - further information is available on www.mydeposits.co.uk.
In certain special cases we may also require a guarantor for the tenancy and details will need to be
provided at the time of application for the tenancy.
Q: How long is the tenancy for?
Initially we will only offer a 6 month assured short hold tenancy and this may be renewed for a further 6
months subject to the tenancy terms being adhered to. After one year we normally offer a further one year
tenancy. We have certain tenants who have stayed with us for more than 5 years.
Q: Is the property Furnished?
Most of our properties are available with fitted kitchen (including oven) and fitted bathroom
We do not provide soft furnishings/ beds / cupboards.
Q: How soon can I move into the property?
Normally we require 1-2 days to do reference / credit checks and in certain cases you can move in within 24
hours of viewing.
Q: Are Pets allowed?
We do not allow any pets in any of our properties for rent – however if there is a special requirement we will
reconsider and you need to request us to allow pets and prior to you signing the tenancy agreement.
Q: Are there any charges to be paid when I take the tenancy
We do not charge any commissions to new tenants.
In addition to the deposit / rent in advance we will require £ 130.00 to cover administration charge for the
tenancy/ inventory agreement and also a reference check which we prepare on behalf of the landlords.
Q: How much is the rent?
Each property has a different rent As a guide please note for a typical flat/ house the rent is in the region of:.
1 Bedroom Property - £ 675 - £ 750
2 Bedroom Property - £ 830- £ 900
3 Bedroom Property - £ 1100 - £ 1450
4 Bedroom Property - £ 1400 - £ 1600
* For DSS / LOCAL HOUSING ALLOWANCE (LHA) TENANTS - visit the website THE RENT SERVICE.
For further information and to calculate your allowance for housing benefits.
Q: Do we accept Housing Benefit / DSS tenants ? Yes
Please note you must have your own deposit in the first instance and in certain cases we will accept a
lower deposit than stated above or we will accept the deposit / rent in advance paid by the local council if
you are renting under the Sponsored Tenancy scheme.
In addition to the above there is a requirement to set up a direct debit to pay the future rent if you qualify to
receive the rent direct under the local housing allowance scheme.
Q: Do we accept tenants under the Council sponsored tenancy scheme?
Yes
We can issue a letter confirming your application for a tenancy is accepted by us.
As the council may take 2-3 weeks to process your application you must be a in a position to pay a holding
deposit whilst your application is processed by the Council.
Q: Are there any other service charges to pay?
No – apart from the rent there are no other service charges to pay to us.
You must however pay the water rates, council tax, gas and electricity charges as these are not included in
the rent
Q: How do I apply for a tenancy for one of the available Properties?
The first stage is to complete the tenancy application form which we will hand over to you at viewing and
only if you like the property being shown.
We will also give you a list of various documents that will be required to proceed with the tenancy .To
confirm your interest we will require a holding deposit.
On receipt of the tenancy application form and the holding deposit we will then proceed to carry out the
pre tenancy credit / reference checks and this process normally takes about 1-2 days.
If the references are satisfactory we will then call you for an appointment at our offices for a 2nd interview
and also completion of all tenancy documentation. At this stage we will also require the deposit and if
applicable the rent in advance.
For housing benefit /local housing allowance tenants we will then require the applicant to visit the Council
offices and have their claim registered.
Q: Is My Deposit protected ?
Yes - by law we have to protect the deposit you pay at the start of the tenancy.
Your initial deposit is fully protected under the National Landlords Deposit protection scheme - further
information is available on www.mydeposits.co.uk.
Q: How can I arrange a viewing ?
We will email you or TEXT you full details of the property that meets with your requirement.
If the property is of interest then it is recommended that the property is viewed from the outside first.
For internal viewing please contact us on 0870 428 1083 OR TEXT ONLY 07797 8005 13
Internal Viewing times is usually every Thursday between 2pm - 3pm. If you require appointment outside
this time then please contact us for alternative viewing times.














