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Rent and service charges
Find out the different ways you can pay your rent, and details of what's covered by your service
charge. Contact ZK Estates for further details
We can help you with information on housing benefit and other welfare benefits advice for tenants
on a low income.
Help and advice is available for residents falling behind with rent payments and struggling with to
deal with debt.
If you have paid the rent arrears - contact us by email or by TEXT :07797 8005 13
Find out the different ways you can pay your rent, and details of what's covered by your service
charge. Contact ZK Estates for further details
We can help you with information on housing benefit and other welfare benefits advice for tenants
on a low income.
Help and advice is available for residents falling behind with rent payments and struggling with to
deal with debt.
If you have paid the rent arrears - contact us by email or by TEXT :07797 8005 13
Tenant's rent
Your rent is the most important financial commitment you have. If you do not pay your rent, you can lose your
home, so you should make your rent your first priority, above any other financial commitments you have. If you
cannot pay for any reason, you should contact ZK ESTATES straight away. We can offer advice on dealing with
debt and arrears.
If you are on a low income and cannot afford to pay your rent, you may be entitled to housing benefit to help you.
You are responsible for making the claim and making sure that your local authority has all the information it
needs. You should provide any information your local authority asks for about benefits as soon as possible to
avoid any delay in making a payment.
Your rent pays for the services we provide to you and for improvements to your home. By signing your tenancy
agreement, you agree to:
make sure your rent is paid on time and as per the tenancy schedule.
Tell us about any changes in your circumstances, or if you are going away for a period of time, for example, a
long holiday or a stay in hospital (you should also notify your housing benefit office)
Keep to any agreements you make with us to pay your rent
Tell us about any changes to your Housing Benefit
Your rent is the most important financial commitment you have. If you do not pay your rent, you can lose your
home, so you should make your rent your first priority, above any other financial commitments you have. If you
cannot pay for any reason, you should contact ZK ESTATES straight away. We can offer advice on dealing with
debt and arrears.
If you are on a low income and cannot afford to pay your rent, you may be entitled to housing benefit to help you.
You are responsible for making the claim and making sure that your local authority has all the information it
needs. You should provide any information your local authority asks for about benefits as soon as possible to
avoid any delay in making a payment.
Your rent pays for the services we provide to you and for improvements to your home. By signing your tenancy
agreement, you agree to:
make sure your rent is paid on time and as per the tenancy schedule.
Tell us about any changes in your circumstances, or if you are going away for a period of time, for example, a
long holiday or a stay in hospital (you should also notify your housing benefit office)
Keep to any agreements you make with us to pay your rent
Tell us about any changes to your Housing Benefit
Housing benefit
If you are on a low income, you may be entitled to housing benefit to help you pay your rent. We can help you with
information on housing benefit and other welfare benefits advice.
What your housing benefit covers
Housing benefit may cover all of your rent, or only part of it, depending on your income and circumstances. If you
have other adults living with you your payments may be reduced to take account of their contribution to the family
income. This is called a non-dependant deduction. Some service charges do not qualify for Housing Benefit.
Staff can help you calculate how much you will need to pay yourself.
Housing benefit is usually paid for up to one year, the housing benefit office should let you know when you need to
renew your claim by completing a new form. It is very important that you do this at once if you want your housing
benefit payments to continue.
Changes to your housing benefit
You must tell the housing benefit office in writing about any changes in your circumstances, for example, family
members leaving home, starting work, increases in your rent payments etc that may affect your claim. It is a criminal
offence to fail to tell the housing benefit office about changes which may affect your claim.
Changes to your advantage of the tenant may not be backdated if they are reported more than a month after they
occurred. You will need to show the housing benefit office any original documents you have that prove the change,
for example, your rent increase notification or pay slips.
Falling behind with repayments
It is your responsibility to make sure that your housing benefits paid so that you do not fall behind with your rent
payments. If your payments are delayed, you should chase up the housing benefit office and keep us informed of
your progress. We can help you do this.
Mistakes made to housing benefits claims
If you think that the housing benefit office has made a mistake when assessing your claim, you can ask them to
review their decision. If you are still not satisfied you can ask a Housing Benefit Review Board to look at your case
again.
Who to contact for more help or advice?
You may wish to contact your local:
Citizens' Advice Bureau
Housing Benefits office
If you are on a low income, you may be entitled to housing benefit to help you pay your rent. We can help you with
information on housing benefit and other welfare benefits advice.
What your housing benefit covers
Housing benefit may cover all of your rent, or only part of it, depending on your income and circumstances. If you
have other adults living with you your payments may be reduced to take account of their contribution to the family
income. This is called a non-dependant deduction. Some service charges do not qualify for Housing Benefit.
Staff can help you calculate how much you will need to pay yourself.
Housing benefit is usually paid for up to one year, the housing benefit office should let you know when you need to
renew your claim by completing a new form. It is very important that you do this at once if you want your housing
benefit payments to continue.
Changes to your housing benefit
You must tell the housing benefit office in writing about any changes in your circumstances, for example, family
members leaving home, starting work, increases in your rent payments etc that may affect your claim. It is a criminal
offence to fail to tell the housing benefit office about changes which may affect your claim.
Changes to your advantage of the tenant may not be backdated if they are reported more than a month after they
occurred. You will need to show the housing benefit office any original documents you have that prove the change,
for example, your rent increase notification or pay slips.
Falling behind with repayments
It is your responsibility to make sure that your housing benefits paid so that you do not fall behind with your rent
payments. If your payments are delayed, you should chase up the housing benefit office and keep us informed of
your progress. We can help you do this.
Mistakes made to housing benefits claims
If you think that the housing benefit office has made a mistake when assessing your claim, you can ask them to
review their decision. If you are still not satisfied you can ask a Housing Benefit Review Board to look at your case
again.
Who to contact for more help or advice?
You may wish to contact your local:
Citizens' Advice Bureau
Housing Benefits office
| DO IT ON LINE OR TEXT US ON 07797 8005 13
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